Customer services

ABE Customer Service Statement


The Association of Business Executives (ABE) aims to offer a cost-effective value for money service. ABE is committed to providing a high standard of service to its members and accredited colleges.

In addition, ABE aims to:



Fee Statement


You must be a registered student to sit for the ABE examinations. ABE has a fee structure which shows the various fees for the services it provides. Details of the ABE fee structure can be found on the ABE website here. Alternatively, this is available free of charge on application to:

The Quality and Assessment Manager
The Association of Business Executives (ABE)
5th Floor, CI Tower, St Georges Square
High Street, New Malden
Surrey KT3 4TE
UK

T: +44 (0)20 8329 2930
F: +44 (0)20 8329 2945
E: info@abeuk.com
W: www.abeuk.com


Complaints handling


ABE welcomes feedback on any aspect of its products and/or service by telephone or email at any time. For general enquiries, please see the contact page of this website.

ABE aims to provide the highest level of service to all our customers. However, in the event that you are not satisfied with ABE’s service or product offering, you may send a formal complaint to:

The Complaints Department
The Association of Business Executives (ABE)
5th Floor, CI Tower, St Georges Square
High Street, New Malden
Surrey KT3 4TE
UK

T: +44 (0)20 8329 2934
F: +44 (0)20 8329 2945
E: complaints@abeuk.com
W: www.abeuk.com

All complaints will be acknowledged within 5 working days. ABE will investigate any reasonable complaint and will respond in writing within 25 working days. If ABE is unable to conclude its investigation it will respond in writing within 25 working days providing information on further deadlines in terms of concluding the investigation and providing a response.

If having exhausted the standard complaints process, the complainant is dissatisfied with the response they may escalate their complaint, in writing, to the Executive Committee, at the address above. The Executive Committee will consider the evidence presented, and a response will be sent to the complainant within 7 working days after the next scheduled Committee meeting.



Whistleblowing


‘Whistleblowing’ is reporting information about suspected malpractice, wrongdoing or danger that has not otherwise been disclosed, or where attempts have been made to conceal it.

Staff or students should report suspected wrongdoing, malpractice or danger as soon as possible, in the knowledge that their concerns will be taken seriously and investigated as appropriate, and that their confidentiality will be respected. Staff or students should be reassured that they can raise genuine concerns in good faith without fear of reprisals, even if they turn out to be mistaken.

Students or staff at a college should direct their concerns to the college in the first instance, following usual college procedures. However, concerns may be raised directly with ABE if you consider that the college is unlikely to respond appropriately, for example by covering up the report or treating you unfairly, or if the college has not investigated the matter within a reasonable length of time.

To view ABE’s Whistleblowing policy click here



Diversity and Equal Opportunities Policy Statement


The Association of Business Executives (ABE) is proud to be part of a multi-cultural society. ABE is an equal opportunities Awarding and Membership body. We are committed to respect for human rights and to the principle of diversity and equality in employment, membership, education, examinations, training and related activities.

We value diversity and aim to ensure that all those who work with us directly and indirectly are treated as individuals, regardless of age, disability, family responsibility, marital status, race, colour, ethnicity, nationality, religion or belief, gender, transgender, sexual orientation, trade union activity, unrelated criminal convictions, socio-economic background, or other relevant distinction.

As part of its commitment to diversity and equality, ABE reviews its policies and practices regularly to ensure they are consistent with current legislation.



Language Policy


In line with ABE’s recognition by Ofqual and the Welsh Government, ABE provides assessments for all qualifications in English, or Welsh and/or English in Wales. Any request to have an assessment provided in Welsh must be made no less than four months prior to the examination date.

Assessment may also be permitted using British Sign Language where this has been requested and approved for the purpose of a Reasonable Adjustment. ABE has a published policy regarding Reasonable Adjustments which can be found here.